Margo Richardson Hospice chaplain Each morning, Ms. “This is the big test for everyone: How am I going to face my own death?” she said.Īllina Health The Rev. Margo Richardson of Minneapolis became a hospice chaplain to help patients wrestle with deep, searching questions. The metrics are even applied to spiritual care for the dying. “We’re in this era of measurement but we don’t know what we should be measuring,” said Ryan Fuller, former vice president for workplace intelligence at Microsoft. Kraemer, the executive, said she sometimes resorted to doing “busywork that is mindless” to accumulate clicks. Grocery cashiers said the pressure to quickly scan items degraded customer service, making it harder to be patient with elderly shoppers who move slowly. UnitedHealth social workers were marked idle for lack of keyboard activity while counseling patients in drug treatment facilities, according to a former supervisor.
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Christie Hemm Klok for The New York Timesīut the most urgent complaint, spanning industries and incomes, is that the working world’s new clocks are just wrong: inept at capturing offline activity, unreliable at assessing hard-to-quantify tasks and prone to undermining the work itself. She sometimes accrued “idle time” while discussing cases with colleagues, affecting her chances of getting bonuses and promotions. Polney’s keyboard activity was closely monitored when she worked for a division of UnitedHealth Group. UnitedHealth Group Megan Polney Therapist Ms. In interviews and in hundreds of written submissions to The Times, white-collar workers described being tracked as “demoralizing,” “humiliating” and “toxic.” Micromanagement is becoming standard, they said. They echoed complaints that employees in many lower-paid positions have voiced for years: that their jobs are relentless, that they don’t have control - and in some cases, that they don’t even have enough time to use the bathroom. Public servants are tracked, too: In June, New York’s Metropolitan Transportation Authority told engineers and other employees they could work remotely one day a week if they agreed to full-time productivity monitoring.Īrchitects, academic administrators, doctors, nursing home workers and lawyers described growing electronic surveillance over every minute of their workday. At UnitedHealth Group, low keyboard activity can affect compensation and sap bonuses. In Britain, Barclays Bank scrapped prodding messages to workers, like “Not enough time in the Zone yesterday,” after they caused an uproar. Morgan, tracking how employees spend their days, from making phone calls to composing emails, has become routine practice. Some radiologists see scoreboards showing their “inactivity” time and how their productivity stacks up against their colleagues’. Pauses can lead to penalties, from lost pay to lost jobs. Many employees, whether working remotely or in person, are subject to trackers, scores, “idle” buttons, or just quiet, constantly accumulating records. Now digital productivity monitoring is also spreading among white-collar jobs and roles that require graduate degrees. employers track the productivity metrics of individual workers, many in real time, according to an examination by The New York Times.
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In lower-paying jobs, the monitoring is already ubiquitous: not just at Amazon, where the second-by-second measurements became notorious, but also for Kroger cashiers, UPS drivers and millions of others. Now, more and more, the clock is watching them. Since the dawn of modern offices, workers have orchestrated their actions by watching the clock.
“You’re supposed to be a trusted member of your team, but there was never any trust that you were working for the team,” she said. If she forgot to turn on her time tracker, she had to appeal to be paid at all. Kraemer oversaw more than a dozen people, but mentoring them didn’t always leave a digital impression. Offline work - doing math problems on paper, reading printouts, thinking - didn’t register and required approval as “manual time.” In managing the organization’s finances, Ms.
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Kraemer noticed that the software did not come close to capturing her labor. Her new employer, which used extensive monitoring software on its all-remote workers, paid them only for the minutes when the system detected active work. The compensation was excellent: $200 an hour.īut her first paychecks seemed low. Her title, senior vice president, was impressive. 14, 2022Ī few years ago, Carol Kraemer, a longtime finance executive, took a new job. Produced by Aliza Aufrichtig and Rumsey Taylor Aug.
What is gained, companies say, is efficiency and accountability. The Rise of the Worker Productivity Score Across industries and incomes, more employees are being tracked, recorded and ranked.
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